Privacy policy

Privacy Policy

Effective Date: 20 November 2025
Website: https://vinyl-floss.co.za
Company: Vinyl + Floss

1. Introduction

Vinyl + Floss (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us, in accordance with South Africa’s Protection of Personal Information Act (POPIA).

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, surname, email address, phone number, and delivery address.

  • Payment information: billing address and payment details (processed securely through our payment provider, such as YOCO).

  • Device information: IP address, browser type, operating system, and browsing activity.

  • Account information: if you create an account, we collect your login details.

  • Communication records: messages, emails, or queries sent to us.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about your orders or account.

  • Provide customer support.

  • Improve our website and shopping experience.

  • Send marketing updates, promotions, or newsletters (only if you have opted in).

  • Comply with legal and regulatory requirements.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

  • Payment processors (e.g., YOCO) for secure payments.

  • Courier and delivery partners to deliver your orders.

  • Service providers who help us operate the website (e.g., Shopify, analytics tools, or email marketing platforms).

  • Legal authorities, if required by law.

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

However, please note that no online system is 100% secure, and you share information at your own risk.

6. Your Rights Under POPIA

Under South African law, you have the right to:

  • Request access to your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing communications at any time.

  • Object to the processing of your information in certain circumstances.

To exercise these rights, please contact us at jen@vinyl-floss.co.za

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and show relevant offers. You can manage or disable cookies in your browser settings.

8. Retention of Information

We retain your information only for as long as necessary to fulfil the purposes described above or as required by law (e.g., tax or accounting records).

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Effective Date.” We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact:

Vinyl + Floss
Email: jen@vinyl-floss.co.za
Website: https://vinyl-floss.co.za
Location: South Africa